Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Najia Faisal. Throughout the site, the terms “we”, “us” and “our” refer to Najia Faisal. Najia Faisal operates this website and online store, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience. Our store is powered by Shopify, which enables us to provide our services to you.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including all policies referenced herein.
If you do not agree to these Terms, you may not access the website or use our services.
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### SECTION 1 – ONLINE STORE TERMS
By using this site, you confirm that you are at least the age of majority in your country or have permission from a guardian.
You agree not to use our products for any illegal or unauthorized purpose.
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### SECTION 2 – PRODUCT INFORMATION
We strive to display product colors, designs, and details as accurately as possible. However, slight variations may occur due to lighting, photography, or screen resolution.
We reserve the right to modify or discontinue products at any time without notice.
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### SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.
Orders cannot be cancelled once confirmed.
Purchases are subject to our Refund & Exchange Policy.
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### SECTION 4 – PRICING & PAYMENTS
All prices are listed in the applicable currency and may change without notice.
We reserve the right to correct pricing errors and cancel affected orders if necessary.
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### SECTION 5 – SHIPPING & DELIVERY
All orders are processed and shipped within 15–20 business days.
Delivery times are estimates and may vary depending on location, courier services, or unforeseen circumstances.
We are not responsible for delays caused by shipping carriers, customs, weather, or public holidays.
Customers must provide accurate shipping information. We are not liable for delivery issues caused by incorrect details.
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### SECTION 6 – EXCHANGE & REFUND POLICY
We do not provide refunds under any circumstances.
We only offer exchanges if the item received is damaged or defective, subject to the following conditions:
- Exchange requests must be made within 15 days of delivery.
- Item must be unused, unwashed, and in original packaging with tags.
- Proof of damage (photos/videos) is required.
- Exchanges depend on stock availability.
Requests made after 15 days or for used/damaged-by-customer items will not be accepted.
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### SECTION 7 – INTELLECTUAL PROPERTY
All content on this website — including images, designs, logos, and text — is the property of Najia Faisal and may not be copied, reproduced, or used without permission.
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### SECTION 8 – THIRD-PARTY TOOLS & LINKS
We may provide access to third-party tools or links. We are not responsible for their content, policies, or practices.
Use them at your own risk.
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### SECTION 9 – SHOPIFY RELATIONSHIP
Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services.
All purchases are made directly with Najia Faisal. Shopify is not liable for any claims related to your purchase.
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### SECTION 10 – PRIVACY
Your submission of personal information is governed by our Privacy Policy.
We collect customer data only for order processing, delivery, and support.
We do not sell or share personal data with third parties except for shipping or legal requirements.
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### SECTION 11 – ERRORS & OMISSIONS
We reserve the right to correct any errors related to product descriptions, pricing, or availability without prior notice.
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### SECTION 12 – PROHIBITED USES
You may not use our website:
- For unlawful purposes
- To spread malware or spam
- To infringe intellectual property
- To harass or harm others
Violation may result in termination of service.
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### SECTION 13 – LIMITATION OF LIABILITY
Najia Faisal shall not be liable for any damages arising from the use of our products or website.
All products and services are provided “as is” without warranties unless required by law.
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### SECTION 14 – TERMINATION
We reserve the right to terminate access to our services if Terms are violated.
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### SECTION 15 – GOVERNING LAW
These Terms shall be governed in accordance with the laws of Pakistan.
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### SECTION 16 – CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of changes.
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### SECTION 17 – CONTACT INFORMATION
For any questions regarding these Terms, contact us:
Brand Name: Najia Faisal
Email: najiagl@gmail.com
Phone / WhatsApp: 0332-2160821
Location: Karachi, Pakistan
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